Membership terms

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Hello, and welcome to the terms and conditions of your Swiftr membership!

This is the membership agreement between us, Swiftr, and you as a member with us, and these are important since they include your rights. We therefore ask you to carefully read through these terms and conditions, as well as our privacy policy. We wish you a happy reading!

1. GENERAL

Thank you for choosing Swiftr! These terms and conditions shall apply to all purchases / subscriptions / utilization of services made on Swiftr 's website (swiftr.se, swiftr.lu or any other website provided by any company in the Swiftr group), mobile application or mobile website, collectively referred to as “Swiftr”.

When purchasing and utilizing a service through Swiftr, you as a customer/member have agreed to the terms and conditions stated and described below.
Swiftr complies with applicable mandatory law legislation.
Products and services (such as studios and classes) available on Swiftr at a certain point does not guarantee that these products or services will be available for all future. Swiftr reserve the right to remove a product or service at any time.
We reserve the right to change these terms and conditions without notifying the consumer. The version of the terms that was last published is also the version that is valid. We encourage our members to stay updated on the membership terms.

2. ENJOY YOUR MEMBERSHIP

Below is some practical information on how your Swiftr membership works.

• 2.1 WHAT IS A SWIFTR MEMBERSHIP?
  Swiftr is a membership that gives you as a member the right to visit and use all the facilities, classes and activities that Swiftr's partner studios provide to our members. All facilities, classes and activities available to Swiftr members are presented at Swiftr. All our memberships are personal and cannot be distributed or transferred to another person.
• 2.2 MEMBERSHIP PERIOD
  En medlemsperiod innefattar en månad från dess att medlemskapet startas och förnyas samma kalenderdag A membership period includes one month from the start of your membership. For example, if you became a member on May 12th, your membership period will start on the 12th of each following month, regardless of how many days each calendar month consists of. If you have chosen a subscription with commitment period, the membership period apply according to the same principle.
• 2.3 COMMITMENT PERIOD
  If you have chosen a price plan with commitment period you are liable to pay for the full commitment period, regardless if you use your membership or not. You will be able to cancel your membership at the earliest when your last payment of the commitment period has been charged.
• 2.5 PAYMENT
  Memberships purchased on Swiftr 's website or in the app are paid monthly and in advance via direct debit or a credit card. A paid period (membership period) consists of 30 days from the time that the payment has been made. Your payment card will be charged on the same calendar day each month.
  If you purchased your membership via invoice or through a third party, your membership will start when you receive a confirmation email of your purchase from Swiftr.
• 2.6 AGE LIMIT
  To purchase a Swiftr membership you need to be at least 18 years old. For people between the age of 16 and 18, a written permission from a parent or guardian is required in order to complete the purchase.
• 2.7 VISIT OUR PARTNER STUDIOS
  You can visit any partner studio on an unlimited number of occasions if nothing else is stated on the studio profile on Swiftr’s website or in the app.
  
  If you have purchased a membership or redeemed an offer that contains a limited number of visits, that limit shall be valid as a maximum number of total visits per calendar month).
  
  Note that your membership is only valid and may only be used in the country where you have signed up, if nothing else is stated upon your purchase or on the studio profile.
• 2.8 OFFERING OF CLASSES AND HOURS
  At Swiftr we always strive to offer our members as wide range of classes and generous opening hours as possible. However, we do not always have access to 100% of a partner studio’s full offer. Only classes presented on Swiftr’s website or in Swiftr's app are available the Swiftr members, the same applies to opening hours.
• 2.9 CANCELLATION OF CLASS
  If you are booked for a class and do not have the possibility to attend, it is important that you cancel your booking within the cancellation period.
  
  The cancellation period normally ends 4 hours before the class starts, but in some cases the studio has another cancellation period. This will, in cases when a different cancellation policy applies, be stated on the studio profile and in the class description). The third time you fail to cancel a class in time during the current calendar month, you will be excluded from being able to book classes for the remainder of the calendar month. You will however still be able to use Swiftr for drop-in training. You can choose to unlock the possibility of class booking again for a fixed fee. Unlocking the possibility of class booking can only be done once per calendar month in our app.
• 2.10 STUDIO CHECK-IN
  Upon visiting a studio, you as a Swiftr member are required to register your visit by scanning Swiftr's QR code. To do this, download the app on the App Store or Google play and login. Show your entrance ticket to the staff, which is shown on the display of your phone. The entrance ticket is your unique and personal ticket. No one else but you can use your Swiftr account for checking in and access our partners.
• 2.11 FREEZE OR END THE MEMBERSHIP
  a) Your membership will continue to run until the membership ends by termination. It is your own responsibility to terminate the membership if you do not want it to continue to run. You agree that the membership fee for the next month will be debited to your card unless you terminate your membership prior to the renewal date. If you have an active membership that you want to freeze or end, do so under the My profile section in the app or on the website. You must freeze or terminate the membership no later than 48 hours before the start of your next membership period in order for your membership to not automatically renew with another membership period. Instead, the membership ends at the end of the next membership period. If you have canceled or frozen your membership, you will not be reimbursed for the current membership period for which you have already paid. Swiftr is under no obligation to make any repayments if, as a member, you have not terminated your membership on time, before the next term commences. You have the full right to use your membership throughout your paid membership period. Upon termination, you will not be able to use Swiftr's services again until you re-activate your membership. Upon freezing your membership, an amount equivalent to the remaining days of your membership period (paid month) will be saved as a balance which will be deducted from your payment the coming month.
  
  b) If you have a membership with a commitment period, you cannot terminate it until the last membership period has been started (for example, if you have 12 months' commitment period, you cannot terminate the membership until the 12th payment is finalized).
  
  c) Memberships with a binding period can be frozen up to 50 days per year.
• 2.12 LIMITED TIME OFFER
  If you have used a limited time offer or a temporary discount code, your membership will automatically switch to the regular price after the end of the discount period.
• 2.13 UPGRADING AND DOWNGRADING YOUR MEMBERSHIP
  In the case that you can choose from multiple levels of memberships, you can freely switch between these (e.g. Unlimited vs. Light), as long as you are not bound by any commitment period.
• 2.14 ACCOUNT
  Your account will remain with Swiftr when freezing or canceling your membership. If you want Swiftr to delete your account, you need to notify Swiftr's customer service in writing
• 2.15 DISEASE OR INJURY
  If you, due to changed circumstances that you cannot control, are prevented from utilizing your membership (e.g longer illness or other similar circumstances that can be substantiated by a certificate), you can terminate your membership the end of the commitment period. Note that the termination will only be valid in combination with a certificate or similar documentation and only applies to memberships with longer commitment than our monthly memberships. Swiftr decides whether the circumstance is reasonable for repayment and then reimburses you for the remaining time you have left of the current membership period.
• 2.16 ABUSE
  As a Swiftr member, you are one of Swiftr's ambassadors and we hope you will enjoy and meet our partner studios and other visitors as you would have liked to be treated. As a visitor at our partner studios, you must follow the instructions and rules that apply to each partner studio.
  When using Swiftr's services, it is not permitted to use any form of performance enhancing drug (doping agent) or drugs in addition to medications prescribed by doctors. If we detect malpractice in the form of inappropriate behavior, threatening behavior, vandalism or misuse of the membership, we reserve the right to immediately suspend your membership for a certain period or terminate your membership.
  In the event that the member deliberately or negligently destroys something at a partner studio, it is their responsibility. It is therefore up to the member and the studio to handle the situation and to agree on any compensation for the damage.
• 2.17 AVAILABLE CLASSES
  Swiftr's partner studios have a contractual obligation to report correct opening hours and schedules, as well as to notify in the event of canceled classes, changes in the schedule or other things that may cause a class to be inconsistent with the information in Swiftr's system. In the event that a studio fails to note changes that affect the member, Swiftr shall not be held responsible.
• 2.18 RECEIVE A DISCOUNT BY INVITING FRIENDS TO SWIFTR
  For every new member you invite, a 10 EUR (or 100 SEK in Sweden) discount (once) will be applied on your first coming payment and, during dedicated campaign periods, also on the first payment of the invited person. In order for the discount to be applied, the invited person needs to become a paying member for a minimum of one month and they need to register via your unique referral-link in the app (found under “Account”).
  The referral discount is only valid for current and new members who pay via card.
  For members who do not pay via payment card, the below terms apply:

  • Corporate customers – no referral discount is applicable
  • Invoice customers – you will receive the collected amount of referral discounts on your coming invoice. Note that it is your responsibility to notify us that you have a referral credit outstanding in order to receive the discount.
• 2.19 INVITE FRIENDS TO A FREE WORKOUT
  You can invite friends to try Swiftr by giving them a free training session. Paying members have the right to invite an unlimited number of people to free sessions and the offer can be redeemed maximum once per external person.
  The free training session can only be redeemed if the external person registers a Swiftr account via the specific class link that can be found under each class in the app. The external person needs to reserve a spot prior to class start through the app and checks in via the QR- code on site. The free sessions only apply to classes and cannot be used for drop-in training.

3. RIGHT OF WITHDRAWAL

• 3.1 WITHDRAWAL RIGHTS ACCORDING TO SWEDISH SALES LAW
  You are entitled to cancel your purchase within 14 days from the date you entered into an agreement with Swiftr, i.e. from the time that you accept these membership terms and conditions, according to the Distance and Off-Premises Sales Act.
  
  If you regret your purchase, you must email our customer service at the latest 14 days from activating your membership or trial period (accepting the membership terms). The right of withdrawal only applies as long as you have not started training with Swiftr and/or used the service (i.e. booked a class or visited a studio). Swiftr will refund your membership fee within 30 days of receiving your cancellation notification. Note that the right of withdrawal only applies when you start your first membership period.

4. DISCLAIMERS AND RESERVATION OF RIGHTS

Swiftr reserves the right for any bug or installation failure and cannot be held responsible for any damage as a result of such failure.
Swiftr is not responsible for, and is not obliged to compensate for loss of or damage to, things that the member brings about when using Swiftr's services.
Swiftr assumes no responsibility for any damage, treatment or harm inflicted on a member by a third party, such as a partner studio or any of Swiftr's affiliate partners.
Please note that third party collaboration partners such as partner studios may provide separate terms which mean that you, as a member and the user of a third party's services or offer, are also bound to comply with such terms.
Swiftr takes no responsibility for the content of these terms and we urge our members to read through all such terms and conditions.
You as a member are responsible for all information and content that you share through Swiftr 's website or applications. Swiftr does not take responsibility for anything that third parties publish on our social channels.
Swiftr is not responsible for any injury or damage to you or caused in connection with training at our partner studios or using our service. Avoid damage to yourself and others by using the right type of equipment, showing consideration, avoiding jewelry and watches or the like that could fall off and be a harm to anyone and to always follow your doctor’s ordinations. We furthermore recommend you have a sufficient health insurance plan.

5. CUSTOMER SERVICE

If you have any questions you can always contact us at hello@swiftr.app.

6. PERSONAL DATA

Swiftr is obliged to collect personal data for the execution of the agreement. Personal data refers to any kind of information that can be directly or indirectly attributed to a natural person who is alive. The information provided at registration is processed by Swiftr. You are entitled to request an extract once a year for the information that is registered about you. If any information is incorrect, incomplete or misleading, we will of course correct it if you notify us. You can also request that the information about you be deleted. Swiftr only uses the information for the proper performance of the agreement and does not sell the personal data to third parties. By accepting these Terms (Member Terms) you also approve that Swiftr may collect and process your personal data.

7. FORCE MAJEURE

Swiftr is exempted from fulfilling the delivery of sits service due to special circumstances beyond Swiftr's control and which Swiftr could not reasonably have expected at the time of the agreement. Examples of these include labor conflict, natural disaster, fire, accident, war, government decisions or other circumstances that have been beyond Swiftr's control and which have a significant impact on Swiftr's ability to fulfill the agreement.

8. TRADEMARK RIGHTS

All of Swiftr's applications, trademarks, logos, domain names etc. are Swiftr's property and may not be used for any commercial or non-commercial purpose without Swiftr's consent.

9. DISPUTE

Swiftr strives to ensure that all customers are satisfied. We always try to reach a mutual agreement with you in the first place if something has gone wrong. If, despite our efforts, we cannot agree, we recommend that you contact the General Complaints Board for an independent review. Of course, we follow the recommendations of the General Complaints Board.

10. BUSINESS INFORMATION

Sweden:
Swiftr AB
Malmskillnadsgatan 32
111 51 Stockholm
Bankgiro: 5119 – 3191
Bank: SEB
Organization number: 559054 - 9894
Mail: hello@swiftr.app

Luxembourg:
Swiftr S.à.r.l.
9, rue du Laboratoire L-1911 Luxembourg
Mail: hello@swiftr.app

Last updated: September 8th 2020