Membership terms

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Hello, and welcome to the terms and conditions of your Swiftr membership!

This is the membership agreement between us, Swiftr, and you as a member with us, and these are important since they include your rights. We therefore ask you to carefully read through these terms and conditions, as well as our privacy policy. We wish you a happy reading!

1. GENERAL #

Thank you for choosing Swiftr! These terms and conditions shall apply to all purchases / subscriptions / utilization of services made on Swiftr 's website (swiftr.se or any other website provided by any company in the Swiftr group), mobile application or mobile website, collectively referred to as “Swiftr”.

When purchasing and utilizing a service through Swiftr, you as a customer/member have agreed to the terms and conditions stated and described below.
Swiftr complies with applicable mandatory law legislation.
Products and services (such as studios and classes) available on Swiftr at a certain point does not guarantee that these products or services will be available for all future. Swiftr reserve the right to remove a product or service at any time.
We reserve the right to change these terms and conditions without notifying the consumer. The version of the terms that was last published is also the version that is valid. We encourage our members to stay updated on the membership terms.

2. ENJOY YOUR MEMBERSHIP #

Below is some practical information on how your Swiftr membership works.

• 2.1 WHAT IS A SWIFTR MEMBERSHIP? #
  Swiftr is a membership that gives you as a member the right to visit and use all the facilities, classes and activities that Swiftr's partner studios provide to our members. All facilities, classes and activities available to Swiftr members are presented at Swiftr. All our memberships are personal and cannot be distributed or transferred to another person.
• 2.2 MEMBERSHIP PERIOD #
  A membership period includes one month from the start of your membership until it renews the same date next month. For example, if you became a member on May 12th, your membership period will start on the 12th of each following month, regardless of how many days each calendar month consists of. If you have chosen a subscription with commitment period, the membership period applies according to the same principle.
• 2.3 COMMITMENT PERIOD #
  As a member with Swiftr you can choose from three different plans. All our memberships renew automatically. Unlimited for 1049 kr/month, includes unlimited training at our partner studios, freezing up to 90 days at a time for how many times you want. Unlimited 365 for 849 kr/month, includes unlimited training at our partner studios, freezing up to 50 days per year. Unlimited 365 has 12 months binding time. Light for 599 kr/month, includes 5 training sessions/check-ins per membership month. Light cannot be frozen.
• 2.4 START DATE #
  When signing up you can choose to start the membership at a later date if you pay by card, if no other date is chosen the membership starts immediately. If you sign up during a campaign you need to start before the campaign ends in order to obtain the campaign-price. You always pay the current price at the day of start.
  If you pay by invoice or third part portal the start date can be postponed up to 3 months and you need to notify us at the time of ordering. If the membership has already started it cannot be changed.
• 2.5 PAYMENT #
  a) Memberships purchased on Swiftr 's website or in the app are paid monthly and in advance via direct debit or a credit card. A paid period (membership period) consists of 30 days from the time that the payment has been made. Your payment card will be charged on the same calendar day each month. If you purchased your membership via invoice or through a third party, your membership will start when you receive a confirmation email of your purchase from Swiftr
  
  b) As a member, you are responsible for providing the necessary and accurate information to enable the payment. If the membership fee is not paid due to insufficient funds, unapproved direct debit or card consent, or for any other reason, Swiftr reserves the right to suspend the membership and hand over the debt to external debt collectors. If you receive a payment reminder, collection warning or debt collection demand from an external debt collector, payment information on the invoice from the external debt collector should be used for the payment. Swiftr reserves the right to charge a reminder fee of SEK 60 in case of late or non-payment. In addition to this, the debt collector may apply administrative costs.
• 2.6 AGE LIMIT #
  To purchase a Swiftr membership you need to be at least 18 years old. For people between the age of 16 and 18, a written permission from a parent or guardian is required in order to complete the purchase.
• 2.7 VISIT OUR PARTNER STUDIOS #
  You can visit any partner studio on an unlimited number of occasions if nothing else is stated on the studio profile on Swiftr’s website or in the app. This goes for all memberships except Light where you have a limit of 5 visits per membership month.
• 2.8 STUDIO SELECTION, CLASSES AND OPENING HOURS  #
  We always strive to have a wide selection of studios, classes and opening hours. At some partner studios, however, we do not have access to 100% of their regular selection and opening hours. Some studios may also have a limited number of occasions that you can visit them per month. This is then stated on the studio profile. As Swiftr works with external partner studios, we reserve the right to change the selection of studios, classes and opening hours on an ongoing basis. 
• 2.9 CANCELLATION OF CLASS #
  You can have up to 5 bookings at the same time. If you are booked for a class and do not have the possibility to attend, it is important that you cancel your booking within the cancellation period.
  
  The cancellation period normally ends 3 hours before the class starts, but in some cases the studio has another cancellation period. This will, in cases when a different cancellation policy applies, be stated on the studio profile and in the class description. If you miss a booked class you will be blocked from making new bookings and from freezing the membership for 14 days. You can choose to unblock your membership for 150 kr. If you miss another booked class during your blocked period it will extend by 7 days and the fee to unblock will be 225 kr, your upcoming booked classes will also be removed. You can still use your membership for drop-in training.
• 2.10 STUDIO CHECK-IN #
  Upon visiting a studio, you as a Swiftr member are required to register your visit by scanning Swiftr's QR code. To do this, download the app on the App Store or Google play and login. Show your entrance ticket to the staff, which is shown on the display of your phone. The entrance ticket is your unique and personal ticket. No one else but you can use your Swiftr account for checking in and access our partners. It is your responsibility to be able to prove that you were there at that time.
  You can check in no earlier than 30 min before the class starts and you need to check in before every booked class.
• 2.11 FREEZE OR END THE MEMBERSHIP #
  a) Your membership will continue to run until the membership ends by termination. It is your own responsibility to terminate the membership if you do not want it to continue. You agree that the membership fee for the next month will be debited to your card unless you terminate your membership prior to the renewal date. If you have an active membership that you want to freeze or end, do so under the My profile section in the app or on the website. Freezing and termination can not be combined, you must have an active membership in order to terminate. Light-membership cannot be frozen.
  
  b) You must freeze or terminate the membership no later than 48 hours before the start of your next membership period in order for your membership to not automatically renew with another membership period. Instead, the membership ends at the end of the next membership period. Swiftr is under no obligation to make any refunds if, as a member, you have not terminated your membership on time, before the next term commences. You have the full right to use your membership throughout your paid membership period. Upon termination, you will not be able to use Swiftr's services again until you re-activate your membership. Upon freezing your membership, an amount equivalent to the remaining days of your membership period (paid month) will be saved as a balance which will be deducted from your payment the coming month.
  
  c) If you have a membership with a commitment period, you cannot terminate it until the last membership period has been started (for example, if you have 12 months' commitment period, you cannot terminate the membership until the 12th payment is finalized).
  
  d) Memberships with a binding period can be frozen up to 50 days per year.
  
  e) At least 7 days need to elapse between the account being unfrozen and a new freeze being implemented.
• 2.12 LIMITED TIME OFFER #
  If you have used a limited time offer or a temporary discount code, your membership will automatically switch to the regular price after the end of the discount period. Offers and discounts can not be combined, if nothing else is stated. Swiftr have the right to correct any faults that arise from a campaign or discount.
• 2.13 UPGRADING AND DOWNGRADING YOUR MEMBERSHIP #
  In the case that you can choose from multiple levels of memberships, you can freely switch between these (e.g., Unlimited vs. Light), if you are not bound by any commitment period.
• 2.14 ACCOUNT #
  Your account will remain with Swiftr when freezing or canceling your membership. If you want Swiftr to delete your account, you need to notify Swiftr's customer service in writing.
• 2.15 DISEASE OR INJURY #
  If you, due to changed circumstances that you cannot control, are prevented from utilizing your membership (e.g longer illness or other similar circumstances that can be substantiated by a certificate), you can terminate your membership before your current commitment period ends. Note that the termination can only be valid in combination with a certificate or similar documentation that clearly states your full name, social security number, date and is signed. Swiftr decides whether the circumstance is reasonable for repayment and then reimburses you for the remaining time you have left of the current membership period. The membership will be terminated from the same day that Swiftr receives your message.
• 2.16 ABUSE #
  As a Swiftr member, you are one of Swiftr's ambassadors and we hope you will enjoy and meet our partner studios and other visitors as you would have liked to be treated. As a visitor at our partner studios, you must follow the instructions and rules that apply to each partner studio.
  When using Swiftr's services, it is not permitted to use any form of performance enhancing drug (doping agent) or drugs in addition to medications prescribed by doctors. If we detect malpractice in the form of inappropriate behavior, threatening behavior, vandalism or misuse of the membership, we reserve the right to immediately suspend your membership for a certain period or terminate your membership.
  In the event that the member deliberately or negligently destroys something at a partner studio, it is their responsibility. It is therefore up to the member and the studio to handle the situation and to agree on any compensation for the damage.
• 2.17 AVAILABLE CLASSES #
  Swiftr's partner studios have a contractual obligation to report correct opening hours and schedules, as well as to notify in the event of canceled classes, changes in the schedule or other things that may cause a class to be inconsistent with the information in Swiftr's system. In the event that a studio fails to note changes that affect the member, Swiftr shall not be held responsible.
• 2.18 ACQUISITION OF EXISTING BINDING TIME #
  We offer you up to one month free of charge with Swiftr (woth 849 kr) if you have existing binding time left on another membership and sign up on our membership with 12-month binding time, Unlimited 365. Email verification of binding time/period of notice on your other membership to hello@swiftr.se and we will help you to get started with Swiftr. Note that the free month is not included in the 12-month binding time. Only valid for new members and cannot be combined with other campaigns, discounts or offers.
• 2.19 RECEIVE A DISCOUNT BY INVITING FRIENDS TO SWIFTR #
  For every new member you invite, a 100 SEK discount (once) will be applied on your first coming payment and also on the first payment of the invited person. In order for the discount to be applied, the invited person needs to become a paying member for a minimum of one month and they need to register via your unique referral-link in the app (found under “Account”).
  The referral discount is only valid for current and new members who pay via card.
  For members who pay via invoice or third party portal no discount is applicable.
• 2.19 INVITE FRIENDS TO A FREE WORKOUT #
  You can invite friends to try Swiftr by giving them a free training session. Paying members have the right to invite an unlimited number of people to free sessions and the offer can be redeemed maximum once per external person.
  The free training session can only be redeemed if the external person registers a Swiftr account via the specific class link that can be found under each class in the app. The external person needs to reserve a spot prior to class start through the app and checks in via the QR- code on site. The free sessions only apply to classes and cannot be used for drop-in training.

3. RIGHT OF WITHDRAWAL #

• 3.1 WITHDRAWAL RIGHTS ACCORDING TO SWEDISH SALES LAW #
  You are entitled to cancel your purchase within 14 days from the date you entered into an agreement with Swiftr, i.e. from the time that you accept these membership terms and conditions, according to the Distance and Off-Premises Sales Act.
  
  If you regret your purchase, you must email our customer service at the latest 14 days from activating your membership or trial period (accepting the membership terms). The right of withdrawal only applies as long as you have not started training with Swiftr and/or used the service (i.e. booked a class or visited a studio). Swiftr will refund your membership fee within 30 days of receiving your cancellation notification. Note that the right of withdrawal only applies when you start your first membership period.

4. DISCLAIMERS AND RESERVATION OF RIGHTS #

Swiftr reserves the right for any bug or installation failure and cannot be held responsible for any damage as a result of such failure.
Swiftr is not responsible for, and is not obliged to compensate for loss of or damage to, things that the member brings about when using Swiftr's services.
Swiftr assumes no responsibility for any damage, treatment or harm inflicted on a member by a third party, such as a partner studio or any of Swiftr's affiliate partners.
Please note that third party collaboration partners such as partner studios may provide separate terms which mean that you, as a member and the user of a third party's services or offer, are also bound to comply with such terms.
Swiftr takes no responsibility for the content of these terms and we urge our members to read through all such terms and conditions.
You as a member are responsible for all information and content that you share through Swiftr 's website or applications. Swiftr does not take responsibility for anything that third parties publish on our social channels.
Swiftr is not responsible for any injury or damage to you or caused in connection with training at our partner studios or using our service. Avoid damage to yourself and others by using the right type of equipment, showing consideration, avoiding jewelry and watches or the like that could fall off and be a harm to anyone and to always follow your doctor’s ordinations. We furthermore recommend you have a sufficient health insurance plan. If you as a member find a loophole or bug in the system that causes the membership to not work as agreed, you should notify Swiftr. It is not allowed to systematically take advantage of loopholes or bug for your own advantage. You are obliged to pay for the period that your membership has been active.

5. CUSTOMER SERVICE #

If you have any questions regarding you membership you are welcome to contact us at hello@swiftr.se or in our chat.

6. PERSONAL DATA #

Swiftr is obliged to collect personal data for the execution of the agreement. Personal data refers to any kind of information that can be directly or indirectly attributed to a natural person who is alive. The information provided at registration is processed by Swiftr. You are entitled to request an extract once a year for the information that is registered about you. If any information is incorrect, incomplete or misleading, we will of course correct it if you notify us. You can also request that the information about you be deleted. Swiftr only uses the information for the proper performance of the agreement and does not sell the personal data to third parties. By accepting these Terms (Member Terms) you also approve that Swiftr may collect and process your personal data.

7. FORCE MAJEURE #

Swiftr is exempted from fulfilling the delivery of sits service due to special circumstances beyond Swiftr's control and which Swiftr could not reasonably have expected at the time of the agreement. Examples of these include labor conflict, natural disaster, fire, accident, war, government decisions or other circumstances that have been beyond Swiftr's control and which have a significant impact on Swiftr's ability to fulfill the agreement.

8. TRADEMARK RIGHTS #

All of Swiftr's applications, trademarks, logos, domain names etc. are Swiftr's property and may not be used for any commercial or non-commercial purpose without Swiftr's consent.

9. DISPUTE #

Swiftr strives to ensure that all customers are satisfied. We always try to reach a mutual agreement with you in the first place if something has gone wrong. If, despite our efforts, we cannot agree, we recommend that you contact the General Complaints Board for an independent review. Of course, we follow the recommendations of the General Complaints Board.

10. BUSINESS INFORMATION #

Sweden:
Swiftr AB
c/o Epicenter
Mäster Samuelsgatan 36

/ 111 57 Stockholm
Bankgiro: 5119 – 3191
Bank: SEB
Organization number: 559054 - 9894
Mail: hello@swiftr.se

Last updated: July 1st 2022