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Hello, and welcome to the terms and conditions of your Swiftr membership!
This is the membership agreement between us, Swiftr, and you as a member with us, and these are important since
they include your rights. We therefore ask you to carefully read through these terms and conditions, as well as
Thank you for choosing Swiftr! These terms and conditions shall apply to all purchases / subscriptions /
utilization of services made on Swiftr 's website (swiftr.se, swiftr.lu or any other website provided by any
company in the Swiftr group), mobile application or mobile website, collectively referred to as “Swiftr”.
When purchasing and utilizing a service through Swiftr, you as a customer/member have agreed to the terms and
conditions stated and described below.
Swiftr complies with applicable mandatory law legislation.
Products and services (such as studios and classes) available on Swiftr at a certain point does not guarantee
that these products or services will be available for all future. Swiftr reserve the right to remove a product
or service at any time.
We reserve the right to change these terms and conditions without notifying the consumer. The version of the
terms that was last published is also the version that is valid. We encourage our members to stay updated on the
2. ENJOY YOUR MEMBERSHIP
Below is some practical information on how your Swiftr membership works.
2.1 WHAT IS A SWIFTR MEMBERSHIP?
Swiftr is a membership that gives you as a member the right to visit and use all the facilities, classes
and activities that Swiftr's partner studios provide to our members. All facilities, classes and
activities available to Swiftr members are presented at Swiftr. All our memberships are personal and
cannot be distributed or transferred to another person.
2.2 MEMBERSHIP PERIOD
En medlemsperiod innefattar en månad från dess att medlemskapet startas och förnyas samma kalenderdag
A membership period includes one month from the start of your membership. For example, if you became a
member on May 12th, your membership period will start on the 12th of each following month, regardless of
how many days each calendar month consists of. If you have chosen a subscription with commitment period,
the membership period apply according to the same principle.
2.3 COMMITMENT PERIOD
If you have chosen a price plan with commitment period you are liable to pay for the full commitment
period, regardless if you use your membership or not. You will be able to cancel your membership at the
earliest when your last payment of the commitment period has been charged.
Memberships purchased on Swiftr 's website or in the app are paid monthly and in advance via direct
debit or a credit card. A paid period (membership period) consists of 30 days from the time that the
payment has been made. Your payment card will be charged on the same calendar day each month.
If you purchased your membership via invoice or through a third party, your membership will start when
you receive a confirmation email of your purchase from Swiftr.
2.6 AGE LIMIT
To purchase a Swiftr membership you need to be at least 18 years old. For people between the age of 16
and 18, a written permission from a parent or guardian is required in order to complete the purchase.
2.7 VISIT OUR PARTNER STUDIOS
You can visit any partner studio on an unlimited number of occasions if nothing else is stated on the
studio profile on Swiftr’s website or in the app.
If you have purchased a membership or redeemed an offer that contains a limited number of visits, that
limit shall be valid as a maximum number of total visits per calendar month).
Note that your membership is only valid and may only be used in the country where you have signed up, if
nothing else is stated upon your purchase or on the studio profile.
2.8 OFFERING OF CLASSES AND HOURS
At Swiftr we always strive to offer our members as wide range of classes and generous opening hours as
possible. However, we do not always have access to 100% of a partner studio’s full offer. Only classes
presented on Swiftr’s website or in Swiftr's app are available the Swiftr members, the same applies to
2.9 CANCELLATION OF CLASS
If you are booked for a class and do not have the possibility to attend, it is important that you cancel
your booking within the cancellation period.
The cancellation period normally ends 4 hours before the class starts, but in some cases the studio has
another cancellation period. This will, in cases when a different cancellation policy applies, be stated
on the studio profile and in the class description). The third time you fail to cancel a class in time
during the current calendar month, you will be excluded from being able to book classes for the
remainder of the calendar month. You will however still be able to use Swiftr for drop-in training. You
can choose to unlock the possibility of class booking again for a fixed fee. Unlocking the possibility
of class booking can only be done once per calendar month in our app.
2.10 STUDIO CHECK-IN
Upon visiting a studio, you as a Swiftr member are required to register your visit by scanning Swiftr's
QR code. To do this, download the app on the App Store
or Google play
and login. Show your entrance
ticket to the staff, which is shown on the display of your phone. The entrance ticket is your unique and
personal ticket. No one else but you can use your Swiftr account for checking in and access our
2.11 FREEZE OR END THE MEMBERSHIP
Your membership will continue to run until the membership ends by termination. It is your own
responsibility to terminate the membership if you do not want it to continue to run. You agree that the
membership fee for the next month will be debited to your card unless you terminate your membership
prior to the renewal date. If you have an active membership that you want to freeze or end, do so under
the My profile section in the app or on the website. You must freeze or terminate the membership no
later than 48 hours before the start of your next membership period in order for your membership to not
automatically renew with another membership period. Instead, the membership ends at the end of the next
membership period. If you have canceled or frozen your membership, you will not be reimbursed for the
current membership period for which you have already paid. Swiftr is under no obligation to make any
repayments if, as a member, you have not terminated your membership on time, before the next term
commences. You have the full right to use your membership throughout your paid membership period. Upon
termination, you will not be able to use Swiftr's services again until you re-activate your membership.
Upon freezing your membership, an amount equivalent to the remaining days of your membership period
(paid month) will be saved as a balance which will be deducted from your payment the coming month.
If you have a membership with a commitment period, you cannot terminate it until the last membership
period has been started (for example, if you have 12 months' commitment period, you cannot terminate the
membership until the 12th payment is finalized).
c) Memberships with a binding period can be frozen up to 50 days per year.
2.12 LIMITED TIME OFFER
If you have used a limited time offer or a temporary discount code, your membership will automatically
switch to the regular price after the end of the discount period.
2.13 UPGRADING AND DOWNGRADING YOUR MEMBERSHIP
In the case that you can choose from multiple levels of memberships, you can freely switch between
these (e.g. Unlimited vs. Light), as long as you are not bound by any commitment period.
Your account will remain with Swiftr when freezing or canceling your membership. If you want Swiftr to
delete your account, you need to notify Swiftr's customer service in writing
2.15 DISEASE OR INJURY
If you, due to changed circumstances that you cannot control, are prevented from utilizing your
membership (e.g longer illness or other similar circumstances that can be substantiated by a
certificate), you can terminate your membership the end of the commitment period. Note that the
termination will only be valid in combination with a certificate or similar documentation and only
applies to memberships with longer commitment than our monthly memberships. Swiftr decides whether the
circumstance is reasonable for repayment and then reimburses you for the remaining time you have left of
the current membership period.
As a Swiftr member, you are one of Swiftr's ambassadors and we hope you will enjoy and meet our partner
studios and other visitors as you would have liked to be treated. As a visitor at our partner studios,
you must follow the instructions and rules that apply to each partner studio.
When using Swiftr's services, it is not permitted to use any form of performance enhancing drug (doping
agent) or drugs in addition to medications prescribed by doctors. If we detect malpractice in the form
of inappropriate behavior, threatening behavior, vandalism or misuse of the membership, we reserve the
right to immediately suspend your membership for a certain period or terminate your membership.
In the event that the member deliberately or negligently destroys something at a partner studio, it is
their responsibility. It is therefore up to the member and the studio to handle the situation and to
agree on any compensation for the damage.
2.17 AVAILABLE CLASSES
Swiftr's partner studios have a contractual obligation to report correct opening hours and schedules, as
well as to notify in the event of canceled classes, changes in the schedule or other things that may
cause a class to be inconsistent with the information in Swiftr's system. In the event that a studio
fails to note changes that affect the member, Swiftr shall not be held responsible.
2.18 RECEIVE A DISCOUNT BY INVITING FRIENDS TO SWIFTR
For every new member you invite, a 10 EUR (or 100 SEK in Sweden) discount (once) will be applied on your first
coming payment and, during dedicated campaign periods, also on the first payment of the
invited person. In order for the discount to be applied, the invited person needs to become a
paying member for a minimum of one month and they need to register via your unique
referral-link in the app (found under “Account”).
The referral discount is only valid for current and new members who pay via card.
For members who do not pay via payment card, the below terms apply:
- Corporate customers – no referral discount is applicable
- Invoice customers – you will receive the collected amount of referral discounts on
your coming invoice. Note that it is your responsibility to notify us that you have a
referral credit outstanding in order to receive the discount.
2.19 INVITE FRIENDS TO A FREE WORKOUT
You can invite friends to try Swiftr by giving them a free training session. Paying members
have the right to invite an unlimited number of people to free sessions and the offer can be
redeemed maximum once per external person.
The free training session can only be redeemed if the external person registers a Swiftr
account via the specific class link that can be found under each class in the app. The external
person needs to reserve a spot prior to class start through the app and checks in via the QR-
code on site. The free sessions only apply to classes and cannot be used for drop-in training.
3. RIGHT OF WITHDRAWAL
3.1 WITHDRAWAL RIGHTS ACCORDING TO SWEDISH SALES LAW
You are entitled to cancel your purchase within 14 days from the date you entered into an agreement with
Swiftr, i.e. from the time that you accept these membership terms and conditions, according to the
Distance and Off-Premises Sales Act.
If you regret your purchase, you must email our customer service at the latest 14 days from activating
your membership or trial period (accepting the membership terms). The right of withdrawal only applies
as long as you have not started training with Swiftr and/or used the service (i.e. booked a class or
visited a studio). Swiftr will refund your membership fee within 30 days of receiving your cancellation
notification. Note that the right of withdrawal only applies when you start your first membership
4. DISCLAIMERS AND RESERVATION OF RIGHTS
Swiftr reserves the right for any bug or installation failure and cannot be held responsible for any damage as a
result of such failure.
Swiftr is not responsible for, and is not obliged to compensate for loss of or damage to, things that the member
brings about when using Swiftr's services.
Swiftr assumes no responsibility for any damage, treatment or harm inflicted on a member by a third party, such
as a partner studio or any of Swiftr's affiliate partners.
Please note that third party collaboration partners such as partner studios may provide separate terms which
mean that you, as a member and the user of a third party's services or offer, are also bound to comply with such
Swiftr takes no responsibility for the content of these terms and we urge our members to read through all such
terms and conditions.
You as a member are responsible for all information and content that you share through Swiftr 's website or
applications. Swiftr does not take responsibility for anything that third parties publish on our social
Swiftr is not responsible for any injury or damage to you or caused in connection with training at our partner
studios or using our service. Avoid damage to yourself and others by using the right type of equipment, showing
consideration, avoiding jewelry and watches or the like that could fall off and be a harm to anyone and to
always follow your doctor’s ordinations. We furthermore recommend you have a sufficient health insurance plan.
5. CUSTOMER SERVICE
If you have any questions you can always contact us at firstname.lastname@example.org.
6. PERSONAL DATA
Swiftr is obliged to collect personal data for the execution of the agreement. Personal data refers to any kind
of information that can be directly or indirectly attributed to a natural person who is alive. The information
provided at registration is processed by Swiftr. You are entitled to request an extract once a year for the
information that is registered about you. If any information is incorrect, incomplete or misleading, we will of
course correct it if you notify us. You can also request that the information about you be deleted. Swiftr only
uses the information for the proper performance of the agreement and does not sell the personal data to third
parties. By accepting these Terms (Member Terms) you also approve that Swiftr may collect and process your
7. FORCE MAJEURE
Swiftr is exempted from fulfilling the delivery of sits service due to special circumstances beyond Swiftr's
control and which Swiftr could not reasonably have expected at the time of the agreement. Examples of these
include labor conflict, natural disaster, fire, accident, war, government decisions or other circumstances that
have been beyond Swiftr's control and which have a significant impact on Swiftr's ability to fulfill the
8. TRADEMARK RIGHTS
All of Swiftr's applications, trademarks, logos, domain names etc. are Swiftr's property and may not be used for
any commercial or non-commercial purpose without Swiftr's consent.
Swiftr strives to ensure that all customers are satisfied. We always try to reach a mutual agreement with you in
the first place if something has gone wrong. If, despite our efforts, we cannot agree, we recommend that you
contact the General Complaints Board for an independent review. Of course, we follow the recommendations of the
General Complaints Board.
10. BUSINESS INFORMATION
111 51 Stockholm
Bankgiro: 5119 – 3191
Organization number: 559054 - 9894
9, rue du Laboratoire L-1911 Luxembourg
Last updated: September 8th 2020