Hello, and welcome to the terms and conditions of your Swiftr membership!
This is the membership agreement between us, Swiftr, and you as a member
with us, and these are important since they include your rights. We
therefore ask you to carefully read through these terms and conditions, as
1. GENERAL #
Thank you for choosing Swiftr! These terms and conditions shall apply to all
purchases / subscriptions / utilization of services made on Swiftr 's
website (swiftr.se or any other website provided by any company in the
Swiftr group), mobile application or mobile website, collectively referred
to as “Swiftr”.
When purchasing and utilizing a service through Swiftr, you as a
customer/member have agreed to the terms and conditions stated and described
Swiftr complies with applicable mandatory law legislation.
Products and services (such as studios and classes) available on Swiftr at a
certain point does not guarantee that these products or services will be
available for all future. Swiftr reserve the right to remove a product or
service at any time.
We reserve the right to change these terms and conditions without notifying
the consumer. The version of the terms that was last published is also the
version that is valid. We encourage our members to stay updated on the
2. ENJOY YOUR MEMBERSHIP #
Below is some practical information on how your Swiftr membership works.
2.1 WHAT IS A SWIFTR MEMBERSHIP? #
Swiftr is a membership that gives you as a member the right to visit and
use all the facilities, classes and activities that Swiftr's partner
studios provide to our members. All facilities, classes and activities
available to Swiftr members are presented at Swiftr. All our memberships
are personal and cannot be distributed or transferred to another person.
2.2 MEMBERSHIP PERIOD #
A membership period includes one month from the start of your membership
until it renews the same date next month. For example, if you became a
member on May 12th, your membership period will start on the 12th of
each following month, regardless of how many days each calendar month
consists of. If you have chosen a subscription with commitment period,
the membership period applies according to the same principle.
2.3 COMMITMENT PERIOD #
As a member with Swiftr you can choose from three different plans. All
our memberships renew automatically. Unlimited for 1049 kr/month,
includes unlimited training at our partner studios, freezing up to 90
days at a time for how many times you want. Unlimited 365 for 849
kr/month, includes unlimited training at our partner studios, freezing
up to 50 days per year. Unlimited 365 has 12 months binding time. Light
for 599 kr/month, includes 5 training sessions/check-ins per membership
month. Light cannot be frozen.
2.4 START DATE #
When signing up you can choose to start the membership at a later date
if you pay by card, if no other date is chosen the membership starts
immediately. If you sign up during a campaign you need to start before
the campaign ends in order to obtain the campaign-price. You always pay
the current price at the day of start.
If you pay by invoice or third part portal the start date can be
postponed up to 3 months and you need to notify us at the time of
ordering. If the membership has already started it cannot be changed.
2.5 PAYMENT #
a) Memberships purchased on Swiftr 's website or in the app are paid monthly and in advance via direct debit or a credit
card. A paid period (membership period) consists of 30 days from the time that the payment has been made. Your payment
card will be charged on the same calendar day each month. If you purchased your membership via invoice or through a
third party, your membership will start when you receive a confirmation email of your purchase from Swiftr
b) As a member, you are responsible for providing the necessary and accurate information to enable the payment. If the
membership fee is not paid due to insufficient funds, unapproved direct debit or card consent, or for any other reason,
Swiftr reserves the right to suspend the membership and hand over the debt to external debt collectors. If you receive a
payment reminder, collection warning or debt collection demand from an external debt collector, payment information on
the invoice from the external debt collector should be used for the payment. Swiftr reserves the right to charge a
reminder fee of SEK 60 in case of late or non-payment. In addition to this, the debt collector may apply administrative
2.6 AGE LIMIT #
To purchase a Swiftr membership you need to be at least 18 years old.
For people between the age of 16 and 18, a written permission from a
parent or guardian is required in order to complete the purchase.
2.7 VISIT OUR PARTNER STUDIOS #
You can visit any partner studio on an unlimited number of occasions if
nothing else is stated on the studio profile on Swiftr’s website or in
the app. This goes for all memberships except Light where you have a
limit of 5 visits per membership month.
2.8 STUDIO SELECTION, CLASSES AND OPENING HOURS #
We always strive to have a wide selection of studios, classes and opening hours. At some partner studios, however, we do
not have access to 100% of their regular selection and opening hours. Some studios may also have a limited number of
occasions that you can visit them per month. This is then stated on the studio profile. As Swiftr works with external
partner studios, we reserve the right to change the selection of studios, classes and opening hours on an ongoing
2.9 CANCELLATION OF CLASS #
You can have up to 5 bookings at the same time. If you are booked for a class and do not have the possibility to attend,
it is important that you cancel your booking within the cancellation
The cancellation period normally ends 3 hours before the class starts,
but in some cases the studio has another cancellation period. This will,
in cases when a different cancellation policy applies, be stated on the
studio profile and in the class description. If you miss a booked class
you will be blocked from making new bookings and from freezing the
membership for 14 days. You can choose to unblock your membership for
150 kr. If you miss another booked class during your blocked period it
will extend by 7 days and the fee to unblock will be 225 kr, your
upcoming booked classes will also be removed. You can still use your
membership for drop-in training.
2.10 STUDIO CHECK-IN #
Upon visiting a studio, you as a Swiftr member are required to register
your visit by scanning Swiftr's QR code. To do this, download the app on
and login. Show your entrance ticket to the staff, which is shown on the
display of your phone. The entrance ticket is your unique and personal
ticket. No one else but you can use your Swiftr account for checking in
and access our partners. It is your responsibility to be able to prove
that you were there at that time.
You can check in no earlier than 30 min before the class starts and you
need to check in before every booked class.
2.11 FREEZE OR END THE MEMBERSHIP #
Your membership will continue to run until the membership ends by
termination. It is your own responsibility to terminate the membership
if you do not want it to continue. You agree that the membership fee for
the next month will be debited to your card unless you terminate your
membership prior to the renewal date. If you have an active membership
that you want to freeze or end, do so under the My profile section in
the app or on the website. Freezing and termination can not be combined,
you must have an active membership in order to terminate.
Light-membership cannot be frozen.
You must freeze or terminate the membership no later than 48 hours
before the start of your next membership period in order for your
membership to not automatically renew with another membership period.
Instead, the membership ends at the end of the next membership period.
Swiftr is under no obligation to make any refunds if, as a member, you
have not terminated your membership on time, before the next term
commences. You have the full right to use your membership throughout
your paid membership period. Upon termination, you will not be able to
use Swiftr's services again until you re-activate your membership. Upon
freezing your membership, an amount equivalent to the remaining days of
your membership period (paid month) will be saved as a balance which
will be deducted from your payment the coming month.
If you have a membership with a commitment period, you cannot terminate
it until the last membership period has been started (for example, if
you have 12 months' commitment period, you cannot terminate the
membership until the 12th payment is finalized).
Memberships with a binding period can be frozen up to 50 days per year.
At least 7 days need to elapse between the account being unfrozen and a new freeze being implemented.
2.12 LIMITED TIME OFFER #
If you have used a limited time offer or a temporary discount code, your
membership will automatically switch to the regular price after the end
of the discount period. Offers and discounts can not be combined, if
nothing else is stated. Swiftr have the right to correct any faults that
arise from a campaign or discount.
2.13 UPGRADING AND DOWNGRADING YOUR MEMBERSHIP #
In the case that you can choose from multiple levels of memberships,
you can freely switch between these (e.g., Unlimited vs. Light), if you
are not bound by any commitment period.
2.14 ACCOUNT #
Your account will remain with Swiftr when freezing or canceling your
membership. If you want Swiftr to delete your account, you need to
notify Swiftr's customer service in writing.
2.15 DISEASE OR INJURY #
If you, due to changed circumstances that you cannot control, are
prevented from utilizing your membership (e.g longer illness or other
similar circumstances that can be substantiated by a certificate), you
can terminate your membership before your current commitment period
ends. Note that the termination can only be valid in combination with a
certificate or similar documentation that clearly states your full name,
social security number, date and is signed. Swiftr decides whether the
circumstance is reasonable for repayment and then reimburses you for the
remaining time you have left of the current membership period. The
membership will be terminated from the same day that Swiftr receives
2.16 ABUSE #
As a Swiftr member, you are one of Swiftr's ambassadors and we hope you
will enjoy and meet our partner studios and other visitors as you would
have liked to be treated. As a visitor at our partner studios, you must
follow the instructions and rules that apply to each partner studio.
When using Swiftr's services, it is not permitted to use any form of
performance enhancing drug (doping agent) or drugs in addition to
medications prescribed by doctors. If we detect malpractice in the form
of inappropriate behavior, threatening behavior, vandalism or misuse of
the membership, we reserve the right to immediately suspend your
membership for a certain period or terminate your membership.
In the event that the member deliberately or negligently destroys
something at a partner studio, it is their responsibility. It is
therefore up to the member and the studio to handle the situation and to
agree on any compensation for the damage.
2.17 AVAILABLE CLASSES #
Swiftr's partner studios have a contractual obligation to report correct
opening hours and schedules, as well as to notify in the event of
canceled classes, changes in the schedule or other things that may cause
a class to be inconsistent with the information in Swiftr's system. In
the event that a studio fails to note changes that affect the member,
Swiftr shall not be held responsible.
2.18 ACQUISITION OF EXISTING BINDING TIME #
We offer you up to one month free of charge with Swiftr (woth 849 kr) if
you have existing binding time left on another membership and sign up on
our membership with 12-month binding time, Unlimited 365. Email
verification of binding time/period of notice on your other membership
and we will help you to get started with Swiftr. Note that the free
month is not included in the 12-month binding time. Only valid for new
members and cannot be combined with other campaigns, discounts or
2.19 RECEIVE A DISCOUNT BY INVITING FRIENDS TO SWIFTR #
For every new member you invite, a 100 SEK discount (once) will be
applied on your first coming payment and also on the first payment of
the invited person. In order for the discount to be applied, the invited
person needs to become a paying member for a minimum of one month and
they need to register via your unique referral-link in the app (found
The referral discount is only valid for current and new members who pay
For members who pay via invoice or third party portal no discount is
2.19 INVITE FRIENDS TO A FREE WORKOUT #
You can invite friends to try Swiftr by giving them a free training
session. Paying members have the right to invite an unlimited number of
people to free sessions and the offer can be redeemed maximum once per
The free training session can only be redeemed if the external person
registers a Swiftr account via the specific class link that can be found
under each class in the app. The external person needs to reserve a spot
prior to class start through the app and checks in via the QR- code on
site. The free sessions only apply to classes and cannot be used for
3. RIGHT OF WITHDRAWAL #
3.1 WITHDRAWAL RIGHTS ACCORDING TO SWEDISH SALES LAW #
You are entitled to cancel your purchase within 14 days from the date
you entered into an agreement with Swiftr, i.e. from the time that you
accept these membership terms and conditions, according to the Distance
and Off-Premises Sales Act.
If you regret your purchase, you must email our customer service at the
latest 14 days from activating your membership or trial period
(accepting the membership terms). The right of withdrawal only applies
as long as you have not started training with Swiftr and/or used the
service (i.e. booked a class or visited a studio). Swiftr will refund
your membership fee within 30 days of receiving your cancellation
notification. Note that the right of withdrawal only applies when you
start your first membership period.
4. DISCLAIMERS AND RESERVATION OF RIGHTS #
Swiftr reserves the right for any bug or installation failure and cannot be
held responsible for any damage as a result of such failure.
Swiftr is not responsible for, and is not obliged to compensate for loss of
or damage to, things that the member brings about when using Swiftr's
Swiftr assumes no responsibility for any damage, treatment or harm inflicted
on a member by a third party, such as a partner studio or any of Swiftr's
Please note that third party collaboration partners such as partner studios
may provide separate terms which mean that you, as a member and the user of
a third party's services or offer, are also bound to comply with such terms.
Swiftr takes no responsibility for the content of these terms and we urge
our members to read through all such terms and conditions.
You as a member are responsible for all information and content that you
share through Swiftr 's website or applications. Swiftr does not take
responsibility for anything that third parties publish on our social
Swiftr is not responsible for any injury or damage to you or caused in
connection with training at our partner studios or using our service. Avoid
damage to yourself and others by using the right type of equipment, showing
consideration, avoiding jewelry and watches or the like that could fall off
and be a harm to anyone and to always follow your doctor’s ordinations. We
furthermore recommend you have a sufficient health insurance plan. If you as
a member find a loophole or bug in the system that causes the membership to
not work as agreed, you should notify Swiftr. It is not allowed to
systematically take advantage of loopholes or bug for your own advantage.
You are obliged to pay for the period that your membership has been active.
5. CUSTOMER SERVICE #
If you have any questions regarding you membership you are welcome to contact us at email@example.com or in our chat.
6. PERSONAL DATA #
Swiftr is obliged to collect personal data for the execution of the
agreement. Personal data refers to any kind of information that can be
directly or indirectly attributed to a natural person who is alive. The
information provided at registration is processed by Swiftr. You are
entitled to request an extract once a year for the information that is
registered about you. If any information is incorrect, incomplete or
misleading, we will of course correct it if you notify us. You can also
request that the information about you be deleted. Swiftr only uses the
information for the proper performance of the agreement and does not sell
the personal data to third parties. By accepting these Terms (Member Terms)
you also approve that Swiftr may collect and process your personal data.
7. FORCE MAJEURE #
Swiftr is exempted from fulfilling the delivery of sits service due to
special circumstances beyond Swiftr's control and which Swiftr could not
reasonably have expected at the time of the agreement. Examples of these
include labor conflict, natural disaster, fire, accident, war, government
decisions or other circumstances that have been beyond Swiftr's control and
which have a significant impact on Swiftr's ability to fulfill the
8. TRADEMARK RIGHTS #
All of Swiftr's applications, trademarks, logos, domain names etc. are
Swiftr's property and may not be used for any commercial or non-commercial
purpose without Swiftr's consent.
9. DISPUTE #
Swiftr strives to ensure that all customers are satisfied. We always try to
reach a mutual agreement with you in the first place if something has gone
wrong. If, despite our efforts, we cannot agree, we recommend that you
contact the General Complaints Board for an independent review. Of course,
we follow the recommendations of the General Complaints Board.
10. BUSINESS INFORMATION #
Mäster Samuelsgatan 36
111 57 Stockholm
Bankgiro: 5119 – 3191
Organization number: 559054 - 9894
Last updated: July 1st 2022